Privacy Policy

1. Introduction

NVR Branding d.b.a Fox Cities Embroidery ("we", "us", "our", or "Company") operates the foxcitiesembroidery.com website (the "Service"). We are committed to protecting your privacy and complying with applicable data protection laws, including the California Consumer Privacy Act (CCPA), Virginia Consumer Data Protection Act (VCDPA), and other state privacy laws.

This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our Service. By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Place an order or register an account
• Contact us via email, phone, or forms
• Subscribe to our newsletter or marketing communications
• Participate in surveys or promotions

Categories of personal information collected:

• Identifiers: Name, email address, phone number, billing and shipping address, postal code
• Commercial Information: Purchase history, product preferences, order details
• Financial Information: Payment information is processed securely by Square, Inc. We do not store complete credit card numbers on our servers

2.2 Information Automatically Collected

When you visit our Service, we automatically collect certain information about your device and browsing activity:

• Internet Activity: IP address, browser type and version, pages visited, time and date of visits, time spent on pages, referring website, clickstream data
• Device Information: Device type, operating system, unique device identifiers
• Location Information: General geographic location based on IP address

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Service. For detailed information about our use of cookies, please see our Cookie Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 To Provide and Maintain Our Service

• Process and fulfill your orders
• Manage your account and customer relationship
• Provide customer service and support
• Process payments and prevent fraud
• Send order confirmations and shipping updates

3.2 To Improve Our Service

• Analyze usage patterns and trends
• Improve website functionality and user experience
• Develop new products and services
• Conduct research and analysis

3.3 To Communicate With You

• Respond to your inquiries and requests
• Send you updates about your orders
• Notify you about changes to our Service or policies
• Send promotional communications (with your consent)
• Request feedback and conduct surveys

3.4 For Legal and Security Purposes

• Comply with legal obligations
• Protect against fraud and abuse
• Enforce our Terms and Conditions
• Protect the rights, property, or safety of our company, customers, or others

4. How We Share Your Information

We do not sell your personal information.

We may share your information with the following parties:

4.1 Service Providers

• Payment Processor: Square, Inc. processes all credit card transactions securely. Square's privacy policy: https://squareup.com/us/en/legal/general/privacy
• Analytics Services: Google Analytics help us understand how visitors use our Service
• Shipping Partners: We share delivery information with shipping carriers to fulfill your orders
• Email Service Providers: To send order confirmations and communications

These service providers are contractually obligated to use your information only for the purposes we specify and to maintain appropriate security measures.

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

4.3 Legal Requirements

We may disclose your information when required by law or in response to valid legal requests, including to:

• Comply with legal obligations or court orders
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing
• Protect the personal safety of users or the public

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5. Your Privacy Rights

5.1 Rights Under California Law (CCPA/CPRA)

If you are a California resident, you have the following rights:

• Right to Know: You can request information about the personal information we have collected about you, including:
  • Categories of personal information collected
  • Sources from which we collected the information
  • Business or commercial purposes for collection
  • Categories of third parties with whom we share information
  • Specific pieces of personal information we collected
• Right to Delete: You can request deletion of your personal information, subject to certain exceptions
• Right to Correct: You can request correction of inaccurate personal information
• Right to Opt-Out of Sale/Sharing: You can opt out of the sale or sharing of your personal information (we do not sell or share personal information)
• Right to Limit Use of Sensitive Personal Information: You can limit the use of sensitive personal information (we do not collect or process sensitive personal information)
• Right to Non-Discrimination: You will not receive discriminatory treatment for exercising your privacy rights

5.2 Rights Under Other State Laws

If you reside in Virginia, Colorado, Connecticut, Utah, or other states with comprehensive privacy laws, you may have similar rights to those described above, including rights to access, correct, delete, and obtain a copy of your personal information.

5.3 How to Exercise Your Rights

To exercise any of these rights, you may:

• Submit a request through our Privacy Request Form
• Email us at: privacy@foxcitiesembroidery.com
• Call us at: 920-779-9560
• Visit our Do Not Sell My Personal Information page

We will respond to your request within 45 days. If we need additional time, we will notify you of the extension and the reason for it.

5.4 Verification Process

To protect your privacy, we must verify your identity before processing your request. We may ask you to provide:

• Your name and email address
• Order number or other information to match our records
• Additional identification for deletion requests

5.5 Authorized Agents

You may designate an authorized agent to make a request on your behalf. The authorized agent must provide proof of authorization, and we may still require you to verify your identity directly.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods:

• Account Information: Retained while your account is active and for 7 years after closure for legal and accounting purposes
• Order History: Retained for 7 years for tax and business record requirements
• Marketing Data: Retained until you unsubscribe or request deletion
• Analytics Data: Typically retained for 26 months in Google Analytics
• Cookie Data: Varies by cookie type (see our Cookie Policy)

When we no longer need your information, we will securely delete or anonymize it.

7. Security of Your Information

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction.

Security measures include:

• SSL/TLS encryption for data transmission
• Secure payment processing through PCI-DSS compliant provider (Square)
• Regular security assessments and updates
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

8. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal information, to the United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. We will take appropriate steps to ensure that transfers of personal information are in accordance with applicable law and carefully managed to protect your privacy rights.

9. Third-Party Links and Services

Our Service may contain links to third-party websites, applications, or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site.

We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Third-party services we use:

• Square: Payment processing - Privacy Policy
• Google Analytics: Website analytics - Privacy Policy

10. Children's Privacy

Our Service is not directed to children under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18.

If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

11. Email and Marketing Communications

With your consent, we may send you promotional emails about new products, special offers, or other information we think you may find interesting.

You can opt out at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Updating your communication preferences in your account settings
• Contacting us at info@foxcitiesembroidery.com

Please note that even if you opt out of marketing communications, we will still send you transactional emails related to your orders and account.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Effective Date" and "Last Updated" at the top
• Sending an email notification to registered users
• Posting a prominent notice on our Service

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

14. Notice to California Residents

This section provides additional information specifically for California residents as required by the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

Categories of Personal Information Collected (Last 12 Months)

Category	Examples	Collected
Identifiers	Name, email, phone, address, IP address	Yes
Commercial Information	Purchase history, product preferences	Yes
Internet Activity	Browsing history, search history, interactions with website	Yes
Geolocation Data	General location based on IP address	Yes
Financial Information	Payment information (processed by Square only)	No (not stored)
Sensitive Personal Information	Social security number, health data, etc.	No

Business Purposes for Collection

• Fulfilling orders and providing services
• Processing payments and transactions
• Providing customer service
• Improving our website and services
• Marketing and communications (with consent)
• Security and fraud prevention
• Legal compliance

Sale or Sharing of Personal Information

We do not sell or share your personal information for cross-context behavioral advertising purposes.

Retention Period

We retain personal information as described in Section 6 above, typically for 7 years for business records and as long as necessary to provide services.